Questions

A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please make use of our on-site contact form or send us an e-mail to mail@cartwrightcomputers.co.uk. We will respond quickly and do our very best to help.

What are your charges?

Our charging rates are always competitive and vary depending on your location. Please call us on 0845 2578630

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee* policy means that there will be nothing to pay at all. No-Fix-No-Fee is subject to conditions click here for more information

Is there a callout fee to pay?

No. We do not charge a callout fee of any kind.

Do you charge for travelling time?

No. We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.

Which methods of payment do you accept?

We accept payment in cash, by cheque (with guarantee card) and we also accept all major credit and debit cards. A full receipt will be given.

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan. Following the initial hour, any additional time is charged in blocks of 30 minutes.

Do you repair laptops?

We carry out software related repairs to laptops, however, we do not repair laptop hardware failures. For laptop hardware failures, we recommend you to contact the manufacturer of your machine.

Do you repair printers?

We carry out software related repairs to printers - driver and/or installation problems, however, we do not repair printer hardware failures.

Do you repair monitors?

Unfortunately, we do not carry out repairs to monitors. For monitor hardware failures, we recommend you to contact the manufacturer or perhaps consult a television repair specialist.

Are there any current job vacancies?

We are always pleased to receive applications from suitably qualified and experienced computer engineers - please send your CV to us at mail@cartwrightcomputers.co.uk

* conditions apply